Can the back side be engraved?
Yes! Engraving option will be available as add-on for an engraving and processing fee (5 CAD or 3 USD). Survey will be sent out via Backerkit where you can tell us what info should be engraved on the back side. This can be your dog’s name, contact info in case they get lost, a quote or phrase, or info regarding their food allergies.
Last updated: April 27, 2024 01:26
Can I pledge on a locked design?
Of course! Pledging helps us unlock designs. We will be sending updates every time a design has been unlocked.
Last updated: April 27, 2024 01:30
Is it possible to get all the stickers?
You will have an add-on option to purchase our Full Set Sticker Collection (10 stickers) at a discounted price after the campaign ends.
Last updated: April 28, 2024 20:23
Will you be offering customs in your future shop?
As of now, customs are exclusively for Kickstarter backers only. We currently don’t have plans on offering customs in the future unless we are collaborating with our local shelters.
Last updated: April 28, 2024 20:23
Will you be creating more dog breed designs?
Yes! Any extra funds from the campaign will be used to create more designs to add in our collection.
Last updated: April 28, 2024 20:23
How can I select the dog I want?
You’ll only be able to select a design when the campaign ends. Survey will be sent out via Backerkit which will collect info of your choices.
Last updated: April 28, 2024 20:23
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.